Privacy Policy

Last Updated: 11/06/2025

This Privacy Policy describes how BaliBihe (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from [www.balibihe.com] (the “Site”) or interact with our related services (collectively, the “Services”).

By using our Site or Services, you agree to the practices described in this Privacy Policy. Please read this carefully.

1. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on our Site with a revised “Last Updated” date. Continued use of our Services after an update means you accept the revised policy.

2. Information We Collect

We collect information to provide, improve, and personalize your experience. The type of information depends on how you interact with us.

A. Information You Provide

We may collect:

  • Contact details: your name, email address, phone number, and address.
  • Order and payment details: billing/shipping address, payment confirmation, and transaction records.
  • Account details: username, password, or other security credentials.
  • Wedding and event details: venue preferences, décor selections, or event plans you share through forms or consultations.
  • Communications: messages or feedback sent via our contact forms, social media, or WhatsApp.

You can choose not to provide certain information, but that may limit access to some features or services.

B. Information We Collect Automatically

When you use our Site, we may collect “Usage Data” through cookies and similar technologies. This may include:

  • IP address, browser type, and device details.
  • Pages visited, time spent on pages, and referring URLs.
  • Interaction data (clicks, scrolling, form activity).

We use this to improve user experience, analyze performance, and prevent fraud.

C. Information from Third Parties

We may also receive information from:

  • Service providers (e.g., Shopify, Stripe, or PayPal) for payments and orders.
  • Marketing partners and advertising networks.
  • Social media if you interact with us via platforms like Instagram or Facebook.

All third-party partners are required to handle your data consistent with this Privacy Policy.

3. How We Use Your Information

We use your personal information for the following purposes:

A. To Provide and Manage Services

  • Process orders, bookings, and payments.
  • Coordinate wedding or event planning services.
  • Communicate about your orders, bookings, or event details.
  • Provide after-sales or customer support.

B. For Marketing and Promotions

  • Send emails, SMS, or updates about offers, products, or upcoming events.
  • Personalize ads or website experiences.
    You may unsubscribe anytime using the link in our emails or by contacting us.

C. For Security and Fraud Prevention

  • Detect, investigate, and prevent fraudulent or illegal activities.
  • Protect your personal information and our business.

D. For Legal and Business Obligations

  • Comply with Australian privacy laws and other applicable regulations.

Maintain business records for tax, audit, or contractual purposes.

4. Cookies and Tracking

We use cookies and similar tools to:

  • Keep your shopping cart active.
  • Save your preferences and improve browsing.
  • Measure traffic and website performance.

You can control cookies through your browser settings. Blocking cookies may affect website functionality.

For more details, refer to Shopify’s Cookie Policy if our store is powered by Shopify.

5. How We Share Information

We may share your information with:

  • Vendors and service providers (e.g., payment gateways, couriers, IT providers).
  • Business partners helping us provide or promote our services.
  • Professional advisors (legal, accounting, or compliance).
  • Authorities if required by law (e.g., for fraud prevention or legal obligations).

We do not sell your personal information.
We may share limited details for targeted advertising, with your consent, consistent with applicable laws.

6. Data Retention and Security

We retain your data only as long as necessary for legitimate business or legal reasons.

While we apply strict security measures, no system is 100% secure. Please keep your passwords and account information confidential.

7. International Transfers

Your information may be processed outside of your country (e.g., in Australia, Indonesia, or Nepal), where privacy laws may differ.
We ensure appropriate safeguards are in place for such transfers.

8. Your Rights

Depending on your location (e.g., under the Australian Privacy Principles (APPs) or GDPR), you may have rights to:

  • Access your personal data.
  • Request correction or deletion.
  • Withdraw consent.
  • Object to or restrict processing.
  • Opt out of marketing communications.

To exercise these rights, please contact us using the details below.

9. Children’s Privacy

Our Services are not directed toward children under 16. We do not knowingly collect personal data from minors. If a child’s data is shared, please contact us to delete it.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before using them.

11. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your data:

📧 Email: balidreambihe@gmail.com
📍 Address: 14–16 Station Street, Homebush NSW 2140, Australia

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